Payment Terms
These Payment Terms explain how payments work when you buy tickets or other items on Unmapped Canvas, which is operated by The Unmapped Canvas Ticketing Limited ("we", "us"). They form part of our Terms of Service. By paying on the Platform you agree to them.
1. Prices, currency and taxes
- Each event is priced by its organizer in the currency shown on the event page (for example Kenya Shillings, KSh). One event is always charged in one currency.
- The total you pay is the ticket price, less any early-bird or coupon discount, plus any tax that applies. The subtotal, tax and total are shown at checkout before you confirm payment.
- Early-bird and coupon prices apply only until their stated end date or limit.
- If your bank, card issuer or mobile-money operator charges you transaction fees of its own, those are separate from our price and are not refundable by us.
2. Ways to pay
The payment methods available depend on the event and your country, and are shown at checkout. They may include:
- Mobile money - M-Pesa (Kenya and Tanzania), MTN Mobile Money and Airtel Money (Uganda, Rwanda and others where available). You approve the payment on your phone using your own PIN.
- Cards and other online methods processed by our payment partner, Paystack.
- Bank transfer (offline payment) using the account details shown at checkout.
We do not see or store your card number or mobile-money PIN. They are handled by the payment provider under its own terms and security controls.
3. When your payment is complete
- Mobile money and card: your order is confirmed and your ticket is issued as soon as the provider confirms the payment. If confirmation is delayed, the order shows as pending while we check with the provider; this normally resolves within minutes.
- Bank transfer: your order is placed as pending. Please send the exact amount and quote your booking reference. The order is confirmed, and your ticket issued, only after the organizer or we confirm that the money has been received. We may reject an order if we cannot match a payment to it. A pending order may hold your seat for a limited time.
- You authorise us and our payment partners to charge the total shown for the order you place.
4. Failed, duplicate or unmatched payments
- If a payment fails, you have not bought the ticket and the seat or ticket is released. You can try again.
- If money was taken from you but you have no ticket, wait a few minutes and check your email, SMS and account. If it is still not resolved, contact us with your phone number and the payment receipt or reference. We will confirm the payment or refund the amount.
- If you pay twice for the same order, we will refund the extra payment once we have confirmed it.
5. Refunds
Refunds are governed by our Refund & Cancellation Policy. Approved refunds are returned to the original payment method where possible, or by another method we agree with you (for example back to your M-Pesa number).
6. Fraud prevention and holds
To protect you and organizers we monitor for fraud and abuse. We may delay, hold for review, cancel or refuse a payment or order - for example after repeated failed attempts, unusual purchase patterns, or many orders from the same phone number or device. A ticket on hold cannot be used to enter until the review is complete. If we cancel an order we will refund what you paid unless the order was fraudulent.
7. Chargebacks and payment disputes
If you think a charge is wrong, please contact us first so we can fix it quickly. If you dispute a payment with your bank or card issuer, we may suspend the related tickets and your account while it is investigated, and we may share the information needed to respond to the dispute with the payment provider.
8. Payments to organizers
When you buy a ticket, we collect the payment on the organizer's behalf. After deducting our commission and any applicable taxes, the balance is credited to the organizer, who can withdraw it under the Organizer Terms. Paying us settles your payment obligation for that ticket.
9. Taxes and receipts
Where tax applies it is shown at checkout and included in your total. After payment you receive a confirmation and an invoice or ticket document by email. Keep it as your proof of purchase.
10. Changes and contact
We may change the payment methods we offer, and we may update these terms; the date above shows the latest version. For payment questions please contact us.
- Registered name
- The Unmapped Canvas Ticketing Limited
- Address
- Pioneer House, 5th Floor, Nairobi - P.O. Box 30178-00100, Nairobi, Kenya
- info@unmapped.co.ke
- Phone
- +254794441494
- Data protection contact
- info@unmapped.co.ke
- Contact
- Contact page